How Do I Cancel My Webflow Subscription?
This guide covers how to downgrade your Webflow Site plan, how to downgrade your Workspace plan, and how to delete your account entirely, including what happens to your site once the billing stops.
Downgrading Your Webflow Site Plan
Step 1: Access Your Webflow Dashboard
Log into your Webflow account. You’ll be taken directly to your dashboard, where all your sites and workspace details are available.
Step 2: Managing Your Site Plan
To downgrade your site plan, select the workspace, then choose the specific site you want to manage. Click on the site's settings and locate the 'Plans' section.
Step 3: Downgrade Your Site Plan
In the 'Plans' section, you’ll see options to downgrade or upgrade your plan. To downgrade, select the Starter plan or the most suitable plan for your needs.
Step 4: Confirming the Downgrade
Follow the prompts to confirm the downgrade. Remember, downgrading will adjust your site's features according to the Starter plan's offerings.
Downgrading Your Workspace Plan
Step 1: Navigate to Your Workspace
From your dashboard, access the workspace you wish to manage.
Step 2: Go to the 'Plans' Section
In your workspace, find and click on the 'Plans' option.
Step 3: Select a New Plan
Choose to downgrade your workspace plan to the Starter plan, or whichever plan fits your current needs.
Step 4: Confirm the Downgrade
Confirm your selection and accept any changes. This will adjust your workspace to the confines of the chosen plan.
Deleting Your Webflow Account
Deleting your account is permanent. It takes your Workspace, every site you own, and your billing history with it. Most accounts can now do this from Account > Account settings without contacting support, though Enterprise customers, Certified Webflow Partners, and Workspaces on the Agency or Freelancer plan still have to submit a request. Webflow also blocks the deletion until you clear a few things, like owning more than one Workspace or having sites on client payments.
If you only want the billing to stop, you don't need to delete anything. Downgrading to the free Starter plans keeps your account and your projects at no cost.
For the full process, including the blocking conditions and the 15-minute confirmation window, see our guide on how to delete a Webflow account.
Does Webflow provide refunds?
Downgrading to a free Starter plan never produces a credit for unused time. Switching to a lower-tier paid plan does, applied automatically at checkout. If you're an individual in the EU, EEA, UK, or Turkey, you also have a 14-day right to cancel and get a full refund on an initial purchase. Our Webflow refunds guide covers the exceptions in detail.
Conclusion:
- Downgrading a Webflow subscription takes a few minutes once you know which billing layer you're on. Site plans and Workspace plans are billed separately, so cancelling one leaves the other running.
- Most accounts can be deleted directly from account settings. Enterprise customers, Certified Webflow Partners, and Workspaces on the Agency or Freelancer plan still have to submit a deletion request to Webflow support.
- While refunds are not typically provided, Webflow's support team may offer alternative solutions such as account credits or promo codes for exceptional cases.
Thinking of canceling your Webflow account? Consult with Tunel Studio first for professional assistance to get your project across the finish line with ease.
What happens to my website if I cancel my Webflow plan?
Your custom domains are removed and the site is unpublished from both the custom domain and your webflow.io staging subdomain. By default this happens at the end of your current billing period, so you keep the paid features until then. If you choose to downgrade immediately, the site comes down right away and no credit is issued for the unused time.
Does canceling my Webflow subscription delete my site?
No. The project stays in your dashboard with the design, pages, and CMS content intact. Cancelling stops the hosting and takes the site offline. The only thing that removes sites permanently is deleting the site itself or deleting your Webflow account.
Can I pause my Webflow subscription instead of canceling?
Webflow has no pause feature. The closest equivalent is downgrading to the free Starter plan, which stops the billing and keeps the project in your dashboard so you can pick it back up later. The site goes offline in the meantime.
Do I need to cancel both my Site plan and my Workspace plan?
Yes, if you're paying for both. They're separate subscriptions billed independently, so cancelling one leaves the other renewing. This is the most common reason people are still charged after they thought they'd cancelled. Check both your Site settings and your Workspace settings before you assume the billing has stopped.
Why is the downgrade option greyed out?
Something on the site still requires the higher plan. The usual causes:
- Add-ons are still active and need removing before you can move to Starter
- The site uses CMS features, which blocks the Basic plan until they're removed
- Ecommerce is still enabled and needs disabling first
- Legacy Editor users are still attached under Site settings > Site access
Clear the blocker and the plan option becomes selectable.
Will I get a refund if I cancel mid-cycle?
Usually not. Downgrading to a free Starter plan produces no refund or credit for unused time, whether you downgrade immediately or at the end of the period. Switching to a lower-tier paid plan is different, since Webflow applies a prorated credit at checkout.
One exception matters: individuals in the EU, EEA, UK, or Turkey have a legal right to cancel and receive a full refund within 14 days of the initial purchase. It doesn't apply to purchases made for business or professional use.
How do I remove my credit card from Webflow?
Cancel every paid Site plan and Workspace plan first. Webflow won't let you remove the card on file while any paid plan is active. Once the plans are cancelled you can remove the card straight away, even during the pending cancellation window before the period ends.
Can I re-publish my site after canceling?
Yes. Add a new Site plan to the project and publish again. Your pages, design, and CMS content are waiting where you left them. You'll need to reconnect the custom domain, since cancelling removes it.
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